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I’m frustrated

I am connected to my device the YES Zoom, but the status said no connection.

I am connected to my device the YES Zoom, but the status said no internet connection. It has been 3 days. Before this, no problem with connection. The blue is blinking only 1 light.
My yes id 01130202203@yes.my
I can be contacted at 0175006022 or email at asyikinahmad@yahoo.com. The device is under my husband's name Mohd Hairy Mohd Saleh.
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