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Cannot browse the internet even Wifi is connected & cannot connect at all.

Hi I am facing problems with my 2 laptops here.
1. OS Windows 8.1 - wifi is connected but I can't browse the internet.
2. OS Windows 7 - cannot connect at all. It will prompt "the setting save in this computer for the network do not match the requirements of the network."

Please help.

My detail as below;
YES number 0186464562
Contact number 0126759008

Appreciate your prompt response.
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